Shipping policy
ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email within 24 hours to let you know your order is on the way! Your email will include real-time tracking information.
All orders are processed and shipped from our London site.
All orders (domestic and international) are shipped using Royal Mail.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Precise shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard (under £79) |
3 to 5 business days |
£3.99 |
|
Standard (over £79) |
3 to 5 business days |
free |
|
Express |
1 to 3 business days |
£6.99 |
*Please note deliveries to non-mainland UK addresses may incur an extra charge.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and USA.
If your country is not listed and you would like to place an order, please contact us at info@happyot.co.uk and we will do our best to arrange a delivery.
Accurate shipping charges for international order will be calculated and displayed at checkout. Below are estimated shipping rates (which vary my country).
European Union
|
Shipping Option |
Estimated Delivery Time |
Price |
|
Standard (under £120) |
3 to 5 business days |
£15 |
|
Standard (over £120) |
3 to 5 business days |
free |
Rest of the World
|
Shipping Option |
Estimated Delivery Time |
Price |
|
Standard (under £120) |
5 to 10 business days |
£15 |
|
Standard (over £120) |
5 to 10 business days |
free |
Customs
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Happy Ot is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipments to the EU may incur a customs and duty fee if the order value is over £135. It is the responsibility of the customer to pay for these charges on delivery.
Should the customer refuse to accept the delivery due to customs charges, we will not be responsible for any refund or reshipment of the refused package.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@happyot.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information, visit our Returns and Refunds page.
If you have any further questions, please don't hesitate to contact us at info@happyot.co.uk